Shipping policy

Shipping Policy

Effective Date: 4 July 2026

Thank you for shopping with RESET.

We aim to dispatch your order as quickly as possible while ensuring every item meets our quality standards.

Order Processing

Orders are processed during normal business hours, Monday to Friday (excluding New Zealand public holidays).

In-stock items are typically dispatched within 2–5 business days.
During sales, promotions, product launches or holiday periods, processing times may be longer.
Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Within New Zealand

We offer tracked shipping throughout New Zealand $13.99NZD

Estimated delivery times:

North Island: 1–3 business days after dispatch
South Island: 2–5 business days after dispatch
Rural addresses may require additional delivery time.

Delivery timeframes are estimates only and may vary due to courier delays, weather conditions or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

If you have not received your shipping confirmation within a reasonable time, please contact our customer support team.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

RESET cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be re-sent.

Lost or Delayed Parcels

If your parcel appears delayed or has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate the shipment.

Once an order has been handed to the courier, delivery times are outside of our control. However, we will do our best to assist in locating your parcel.